Patient Follow-up Queue
Patients who spoke with Jess about concerning symptoms but didn't book an appointment.
7Need outreach
3High priority
0Resolved
| Priority | Patient | Concern | Jess Summary | Chat Date | Action |
|---|---|---|---|---|---|
| High | Robert Kim | Chest tightness with exertion | Patient reported chest tightness when climbing stairs, started 4 days ago. History of high cholesterol and family history of cardiac disease. Jess recommended urgent cardiology evaluation. Patient said "I'll think about it" and ended chat. | Mar 92:14 PM | |
| High | Maria Ramirez | Blood sugar spike, nausea | Patient reported fasting glucose of 245 and nausea for 2 days. A1C was already elevated at 7.8%. Jess recommended same-day visit to assess for possible DKA risk. Patient asked about cost and disconnected. | Mar 89:47 AM | |
| High | Angela Torres | Persistent cough, weight loss | Patient reported a cough lasting 6+ weeks and unintentional weight loss of 8 lbs. 20-year smoking history. Jess flagged for chest X-ray and urgent follow-up. Patient said she'd "call back tomorrow" — no appointment made. | Mar 74:30 PM | |
| Moderate | David Okafor | Recurring migraines, vision changes | Patient described migraines 3-4x per week with occasional visual aura, worsening over 2 months. OTC meds no longer helping. Jess recommended neurology referral. Patient said they'd "check their schedule" and never booked. | Mar 711:15 AM | |
| Moderate | Susan Patel | Knee swelling, difficulty walking | Patient reported progressive knee swelling and pain for 3 weeks, now having trouble with stairs. History of osteoarthritis. Jess recommended orthopedic evaluation and possible imaging. Patient worried about missing work for the appointment. | Mar 63:22 PM | |
| Moderate | James Whitfield | Anxiety, sleep disruption | Patient described worsening anxiety and sleeping only 3-4 hours/night for the past month. Currently on no medications. Jess recommended mental health evaluation and discussed same-week availability. Patient said "maybe next month" and ended the conversation. | Mar 58:05 PM | |
| Moderate | Linda Nguyen | Dizziness, near-fall | Patient reported two episodes of dizziness and one near-fall this week. On blood pressure and diuretic medications. Jess recommended medication review and fall risk assessment. Patient's daughter was chatting on her behalf and said they'd "figure it out." | Mar 510:40 AM |