Lakewood Family Medicine
Jess AI performance — March 2026
Total Conversations482+18% vs last month
Appointments Booked127+24% vs last month
Booking Rate26.3%+1.8pts vs last month
Visits Recalled161127 booked in chat + 34 via front office outreach
Revenue Impact
Estimated revenue from visits recalled by Jess
Booked in chat127 visits$38,100
Booked after front office outreach34 visits$10,200
Total visits recalled161 visits$48,300
Conversation Funnel
How conversations flow from chat to booked appointment
Top Concerns
Most common reasons patients chatted with Jess
| Concern | Chats | Booked | Rate |
|---|---|---|---|
| Blood sugar / diabetes questions | 86 | 28 | 32.6% |
| Blood pressure concerns | 64 | 19 | 29.7% |
| Musculoskeletal pain | 58 | 15 | 25.9% |
| Medication questions | 52 | 8 | 15.4% |
| Mental health / sleep | 41 | 14 | 34.1% |
| Respiratory symptoms | 38 | 12 | 31.6% |
| General wellness / preventive | 73 | 18 | 24.7% |
| Other | 70 | 13 | 18.6% |
Recalls by Provider
Visits recalled by Jess — in-chat bookings + front office outreach
| Provider | Conversations | Booked in Chat | Booked via Outreach | Total Recalled |
|---|---|---|---|---|
| Dr. Sarah Chen | 278 | 74 | 21 | 95 |
| Dr. James Park | 204 | 53 | 13 | 66 |
| Practice Total | 482 | 127 | 34 | 161 |
Outreach Funnel
Patients who didn't book in chat — front office follow-up results
Didn't book in chat127
Contacted by front office9877.2% contact rate
Booked after outreach3434.7% conversion
Declined / unreachable64